Our commitment to safeguarding your personal information is paramount. Explore how we protect your data and ensure your privacy.

Last Updated: September 2026

Waystone Health & Human Services (“Waystone,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data.

1. Information We Collect

We may collect the following types of personal information when you interact with our website, programs, or services:

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Information submitted through our contact forms
• Information provided during service enrollment or communication

We may also collect non‑identifying technical information such as browser type, device information, and pages visited.

2. How We Use Your Information

We use your information to:

• Provide and manage services
• Communicate with you regarding appointments, updates, or inquiries
• Improve user experience and website functionality
• Process transactions or service requests
• Comply with legal, regulatory, or reporting requirements
• Support internal operations and service planning

We do not sell your personal information to third parties.

3. Legal Basis for Processing

We process personal data under the following legal bases:

• Your consent
• Contractual necessity
• Compliance with legal obligations
• Legitimate interests
• Public interest related to health and human services

4. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Meet legal and regulatory requirements
• Fulfill contractual obligations
• Support business operations
• Maintain accurate records

You may request deletion of your information at any time, subject to legal requirements.

5. Data Sharing and Disclosure

We may share information with:

• Authorized service providers assisting in operations
• Government or legal authorities when required
• Affiliated programs or partners involved in service delivery
• Internal departments for operational purposes

We do not share mobile numbers or SMS consent with third parties for marketing or promotional purposes.

6. Your Rights

You may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data
• Restrictions on processing
• Data portability
• Objection to certain types of processing

To exercise these rights, contact us using the information below.

7. Security Measures

We use administrative, technical, and physical safeguards to protect your information, including:

• Data encryption
• Access controls
• Regular audits
• Staff training
• Incident response procedures

While we take reasonable steps to protect your data, no system is completely secure.

8. SMS Policy

Waystone Health & Human Services respects your privacy. Consumers may opt in to receive SMS messages from Waystone by submitting their information through online forms at https://waystonehhs.org/contact/. By opting in, you provide your consent to the following terms regarding how we handle your data.

We will not share your mobile number with any third party for their marketing or promotional purposes.

By agreeing to receive text or electronic messages from us, you expressly consent to receive conversational messages related to appointment reminders, updates, and responses to inquiries, as well as marketing and promotional messages, from Waystone Health & Human Services. Message frequency may vary based on communication needs. We may not be able to deliver messages to all mobile carriers. Message and data rates may apply.

For assistance or to get help, text HELP. To opt out, text STOP. You may receive additional communications confirming that your request has been received and processed, and you may continue to receive text messages for a short period while we process your request(s).

Providing consent to receive messages is not a condition of purchasing any property, goods, or services.

Personal information collected in connection with any communication or message is subject to the terms of this Privacy Policy.

Notwithstanding anything to the contrary in this Privacy Policy, your consent to receive SMS messages applies solely to Waystone. It does not apply to the activities of any third party. We will not share your mobile number with any third party for their marketing or promotional purposes.

You can access our Privacy Policy and Terms & Conditions at: https://waystonehhs.org/privacy-policy/

9. Contact Information

Waystone Health & Human Services

439 S. Union St., Suite 401

Lawrence, MA 01843

Phone: 978‑685‑9471

Email: privacy@waystonehealth.com

Website: https://waystonehhs.org

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Continued use of our website or services constitutes acceptance of the updated policy.

Last Updated: September 2026

Welcome to Waystone Health & Human Services (“Waystone,” “we,” “our,” or “us”). By accessing or using our website, services, or communication channels, you agree to the following Terms & Conditions. Please review them carefully.

1. Acceptance of Terms

By using this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please discontinue use of the site.

2. Use of the Website

You agree not to misuse the website or engage in any activity that:

• Violates applicable laws or regulations
• Attempts to gain unauthorized access to systems or data
• Disrupts website functionality
• Distributes harmful, fraudulent, or malicious content

Waystone reserves the right to restrict access to any user who violates these terms.

3. Intellectual Property

All content on this website—including text, graphics, logos, images, and software—is the property of Waystone or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or modify any content without prior written permission.

4. Limitation of Liability

Waystone is not liable for any damages arising from:

• Use or inability to use the website
• Errors, omissions, or inaccuracies in content
• Unauthorized access to your data
• Interruptions or technical issues

Your use of the website is at your own risk.

5. Third‑Party Links

Our website may contain links to third‑party sites. Waystone is not responsible for the content, privacy practices, or security of those sites.

6. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.

7. Mobile/SMS/Text Messaging Terms & Conditions

These mobile messaging terms and conditions (“Mobile Terms”) relate to the sending of mobile text/SMS messages by Waystone Health & Human Services (“Waystone,” “we,” “our,” or “us”). Mobile carriers require business SMS users to register with The Campaign Registry (TCR) to enable text messaging. This requirement applies to all businesses sending SMS messages from both short‑code numbers and long‑code numbers (10DLC), and the disclosures below relate to that registration process.

1. General

By agreeing to receive text or electronic messages from us, you expressly consent to receive conversational messages related to appointment reminders, updates, and responses to inquiries, as well as marketing and promotional messages, from Waystone Health & Human Services. Message frequency may vary based on communication needs. We may not be able to deliver messages to all mobile carriers. Message and data rates may apply.

2. Opt‑In / Consent to Receive Messages

We do not sell, rent, share, or transfer your consent to receive text messages to any third party. If you agree to receive texts from us, we will not pass that permission to another company for them to text you.

3. Consent Is Not Required

You do not have to agree to receive text messages in order to receive services from us or use our website.

4. Opt‑Out at Any Time

You can stop receiving text messages at any time by texting STOP. After you request to stop, you may still receive a few additional messages while we fully process your request. For assistance, you can reply HELP.

5. Message Frequency

The number of text messages we send may vary depending on your activity, service needs, or communication requirements.

6. Message & Data Rates

Your mobile carrier may charge standard message and data rates. We may not be able to deliver messages to every mobile carrier.

7. Additional Terms & Changes

These Mobile Terms supplement all other policies and agreements on our website. If there is a conflict between these Mobile Terms and any other website terms or policies, the other terms or policies will control. If we modify these Mobile Terms, we will post the updated version on our website. If any provision of these Mobile Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

8. Privacy Policy

Please see our Privacy Policy at: https://waystonehhs.org/privacy-policy/

8. Contact Information

For questions about these Terms & Conditions or SMS policies:

Waystone Health & Human Services

439 S. Union St., Suite 401

Lawrence, MA 01843

Phone: 978‑685‑9471

Email: privacy@waystonehealth.com

Website: https://waystonehhs.org